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HMG Plus, Inc.

Workplace Concierge

New York, New York•Full-time
$32 - $35 hourly
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About the Job


Key Responsibilities 

Client & Guest Experience Ownership 

  • Own the presentation, functionality, and atmosphere of all client-facing spaces, ensuring they reflect the highest standards of professionalism and brand alignment. 

  • Champion the guest journey from arrival to departure, ensuring every interaction is warm, efficient, and tailored to individual needs. 

  • Act as the primary point of contact and escalation for all client-facing services, ensuring swift resolution and proactive communication. 

  • Greet guests upon arrival and escort guests to meeting rooms ensuring a seamless welcome experience. 

 Meeting, Event & Vended Hospitality Coordination 

  • Support the planning and execution of meetings and events, including room setup, AV coordination, vended catering, and guest logistics. 

  • Coordinate vended hospitality services including food and beverage setups, third-party catering, and in-room amenities. 

  • Use scheduling platforms (Book-It and Service Now) to manage bookings and optimize space usage. 

  • Liaise with clients before, during, and after events to confirm details, resolve issues, and gather feedback for continuous improvement. 

  • Produce daily, pre & post-event reports to inform service teams, enhancements, and operational planning. 

Team Collaboration, Training & Support 

  • Support and advocate for vended Hospitality and Reception teams, ensuring alignment and collaboration across all client-facing services. 

  • Train and develop front-of-house staff, reinforcing service standards, operational excellence, and a culture of continuous improvement. 

  • Provide mentorship and guidance to team members, fostering a unified and professional front-of-house presence. 

Workspace Management & Hybrid Workforce Support 


  • Ensure all shared and client-facing workspaces are clean, functional, and ready to support both in-person and remote employees. 

  • Monitor workspace usage and collaborate with facilities and IT teams to support flexible working arrangements. 

  • Anticipate and respond to the evolving needs of a hybrid workforce, ensuring hoteling offices, meeting rooms, collaboration zones, and amenities are optimized for productivity and comfort. 

  • Act as a liaison between employees, guests, and support teams to ensure the workplace experience is seamless and inclusive. 

Employee Experience & Advocacy 

  • Support the employee experience by ensuring shared spaces are welcoming, functional, and conducive to productivity. 

  • Act as an advocate for both guests and employees, ensuring feedback is captured, communicated, and acted upon. 

  • Collaborate with internal departments and vendors to ensure smooth execution of services and alignment with client expectations. 

Technology Engagement & Innovation 

  • Demonstrate a tech-curious mindset by exploring and adopting tools that enhance service delivery and operational efficiency. 

  • Utilize innovate tools to streamline guest services and improve client engagement. 

  • Manage and update digital room signage to ensure accurate, real-time meeting information and branding. 

  • Use task management apps to support quality assurance, service tracking, and team coordination. 

  • Prepare for and support the integration of AI-powered booking and reporting tools to future-proof front-of-house operations. 

Operational Excellence & Attention to Detail 

  • Conduct regular workspace inspections to ensure all flex-spaces meet quality standards and are event-ready. 

  • Monitor service delivery and lead quality assurance efforts to maintain a consistently high level of service. 

  • Identify opportunities for improvement and contribute to the evolution of front-of-house service strategies. 

Qualifications 

  • Minimum 2 years of experience in a receptionist, administrative, or front-of-house role, preferably in a corporate, legal, banking, or hospitality setting. 


  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook). 

  • Strong interpersonal and communication skills (verbal and written). 

  • Ability to manage multiple tasks and prioritize effectively. 

  • Professional demeanor and attire required. 

  • Technologically adept and quick to learn new systems. 

  • Ability to lift up to 50 lbs. regularly. 

  • Strong attention to detail and problem-solving skills. 

  • Self-motivated with a positive, can-do attitude. 

  • Experience with A/V equipment setup is a plus. 

  • Ability to work independently and collaboratively in a team environment. 

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